COMPLAINT
LETTER AND APPLICATION LETTER
1.
Complaint Letter
A Complaint Letter is a type of letter written to
address any type wrong doing, offence, grievance, resentment arising out of a
product, service etc. Complaint Letters are used to raise your concerns about
unfair things and seek a productive outcome. They are also used to vent out
your pent up emotions arising out of your suffering or bad experience. It is a
fundamental right and duty of a citizen to seek justice arising out of any
injustice, which is initiated by a Complaint. Complaint letters then, become
your First Step towards your Consumer Rights. They inspire other hassled
consumers, influence the concerned authorities towards taking proper action and
make the defaulters more liable, responsible and responsive. This is because
unresponsive behaviour of the offender is liable to a Punishable Court
Proceeding or an Expensive Lawsuit.
Writing complaints letters is an essential
responsibility of the victim whilst seeking positive outcomes. Complaint Letter
writing is not only a pre-warning for the offender but also a chance for them
to rectify their act in time. These letters are not just meant for defective products, service they can also be written
towards any injustice happening in the society, like ‘Smoking in Public’, ‘Misuse
of Water by any Person or an Organisation’ and any issue happening in
society which needs to be addressed.
Anyone can complaint through letter if there is a
legitimate reason. Anyone can
write a letter to the administration regarding the pollution, water supply,
traffic problems, shortage of electricity etc. You don’t need to be
a lawyers or an influential person. All you need to do is to learn to write a
complaint letter in an appropriate manner with all the relevant information
included. In the matter contained here, you will get all the tips to write a
complaint letter.
Effective Complain Letter must:
o short
o authoritative
o factual
o constructive
o friendly
The
main benefit of the complaint letter is to explain your problem. It is very
important that the complaint letter clearly describes the problem and tells the
recipient to be responsible. Write without rambling. Describe facts without
anger. Next, give a way out to the recipient. Offer a possible solution to this
problem. Make a reasonable one, like asking for a refund or credit.
Whereas
the complained party must answer the complaint letter with the complaint letter
/ response letter (Response Letter). Some letters of complaints from customers
are justified, and some can be outrageous. Without conducting a full
investigation, the complained company cannot find out whether the complaint is
legitimate or not. Therefore, every complaint must be examined carefully before
reaching a conclusion about the situation. This process may take time, so
sending a letter to an angry customer is an ideal way to inform him that the
company has received a complaint and is investigating the situation.
Types of
Complaint Letters
Complaint
letters are of different types and different reasons and depending upon that
they can be categorised accordingly.
Depending on the level of an organisation or an individual these can be:
- Personal Complaint
Letters - When a letter is written at a personal
level by an individual it is called as Personal Complaint Letter. These
are written by consumers to get refund, replace a product etc. These
are also written for grievances’ regarding a service or any issue
affecting the individual or society at large.
- Professional Complaint
Letters - When a letter is written on behalf of an
organisation it is called known as Professional Complaint Letter. These
letters have the backing of an organisation and are mostly related to
professional items and services.
Example:
Fortune Goods
317 Orchard Road
Singapore
5 January 2011
317 Orchard Road
Singapore
5 January 2011
Attn: Mr David
Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong
Dear Mr Choi
Re. Order No.
768197
I am writing to
inform you that the goods we ordered from your company have not been supplied
correctly.
On 29 December
2010 we placed an order with your firm for 12,000 ultra super long-life
batteries. The consignment arrived yesterday but contained only 1,200
batteries.
This error put
our firm in a difficult position, as we had to make some emergency purchases to
fulfil our commitments to all our customers. This caused us considerable
inconvenience.
I am writing to
ask you to please make up the shortfall immediately and to ensure that such
errors do not happen again. Otherwise, we may have to look elsewhere for our
supplies.
I look forward
to hearing from you by return.
Yours sincerely
J. Wong
Question of Complaint Letter
1.
How do I file a
complaint against the service? By letter of complaint.
2. When
the date the order error? On 29 December 2010
3. What
is the Mr. J. Wong wants? Mr. J. Wong wants to make up the shortfall
immediately and to ensure that such errors do not happen again. Otherwise, we
may have to look elsewhere for our supplies.
4. What
the order number? Re. Order No. 768197
5.
Why Mr. J. Wong feel
uncomfortable? This error put our firm in a difficult position, as we had to
make some emergency purchases to fulfil our commitments to all our customers.
This caused us considerable inconvenience.
2 .Application
Letter
Application Letter is a business letter or a letter that functions to apply for a job in a company or in an institution. The Application Letter is often referred to as CV or Curricullum Vitae or Job Application Letter. Usually a CV is sent along with a job application or resume that will be sent to the destination company.
Well, the Application Letter in English must be written in
accordance with certain rules. There are several tips for writing a CV
Application Letter in English:
In making a cover letter, avoid inappropriate language such
as slang or technical jargon. Use short, informative and short paragraphs.
Check spelling, grammar and punctuation carefully. Some entrepreneurs routinely
throw away job applications that contain these errors. The usual command
structure is a job application letter or email position that is applied to give
a job title as a title, or refer to it in the first sentence of your letter,
using a reference code if there is one. This will ensure that your application
letter can go directly to the right person in the organization. You also have
to mention where you see the advertisement work or where you hear about
vacancies.
1. Your address
2. The address of the company you are writing to. Use
complete title and address
3. Always make an effort to write directly to
theperson in charge of hiring
4. Opening paragraph
5. Middle Paragraph / Body
6. Closing signature
7. Signature
Example:
September 13, 2008
AEGIS INTEGRATED STRUCTURE CORP.
Cmpd. #6 Veterans Road, VFP Industrial Area,
Veterans Center, Taguig City
Cmpd. #6 Veterans Road, VFP Industrial Area,
Veterans Center, Taguig City
Dear
Sir/Madam:
I wish to apply for the position, as a project engineer base on the
qualification you published on web site trabaho.com.
I finished my Bachelor of Science in Civil Engineering at University of
the Philippines. Currently, I am enrolled in Master of Engineering major in
Civil Engineering, wherein I have earned 33 units at Technological University
of the Philippines.
At present, I am working as a Full Time College Faculty in the Far
Eastern University. I am proficient in using MS Office such as Word,
Excel and PowerPoint and Computer Aided Design (AutoCAd)
I wish I would be able to impart my skills and to gain additional
knowledge for professional growth in your company. I’m very willing to come in
your good office upon receipt of your response to know more details about the
condition and policies.
Respectfully yours,
Jose Vergara
Question of
Application Letter:
1.
Who
sent the application letter above? Jose Vergara
2.
Where
she find the information about the job? From the website trabaho.com
3.
What
department do you apply and why do you intersted on it? I want to apply for the
project engineer possition
4.
What
are you strengths, please specify each of four? My strengths are in using MS
Office such as Word, Excel and PowerPoint and Computer Aided Design (AutoCAd)
5.
What
is the last education Jose Vergara? Jose Vergara finished Bachelor of Science
in Civil Engineering at University of the Philippines.
Refference:
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